MDE extension for remote services
With MICA’s MICA MDE extension for the VIOS live video remote service machine data for the technician can be transferred to the machine.
Connect live video remote servicing to machine data
VIOS is designed to improve and accelerate the traditional service processes. When dealing with complex machines and facilities, the expertise of specialists around the globe is often required for inspections. The VIOS system from Bitnamic is used to immediately transfer this expertise to the technician at the machine. This helps to quicken inspections, reduce downtimes and cut travel costs.
With MICA’s MDE extension for VIOS, current and historical machine data can be transmitted in addition to the live video connection. This gives the expert an optimal picture of the situation in order to discuss the solution with the technician on site.